Please take a moment to carefully review the terms and conditions applicable to all bookings. Should you identify any errors in your confirmation, please notify us promptly. By submitting the booking to us, you confirm that you have the authority to make the reservation either for yourself or on behalf of your group.

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• For Lateness, a grace period of 10 minutes is extended. A $10 charge every 30 min applies for any delays beyond the scheduled time, even with prior notification.

• No Refund for Missed session

• To receive a full refund, please provide at least 24 hours' (1 days') notice for cancellations. No-shows will not be refunded. Last-minute illnesses, jet lag, mood issues, or hangovers are not valid reasons for a refund once preparations for your booking have been made

• Unfortunately, no refund will be given if you miss the session due to lateness, even with prior notification. This policy is in place to uphold the schedule and the experience for all participants.

• In instances where photo quality is compromised due to participants' clothing, hairstyles, or factors beyond the photographer's control, no refunds will be issued. Weather conditions may vary daily, impacting water clarity and color. Clear wave tours strives for clear, high-resolution photos to best portray the scene.

• We retain the right to cancel, reschedule, or postpone any activity, with or without prior notice, due to unforeseen circumstances or reasons beyond our control.

• Clear wave tours assumes no responsibility for adverse weather conditions. Determinations regarding weather and activity safety are solely at the discretion of our team.

• Please be aware that certain sunscreens may leave a white residue on the skin.

• Kindly note that numerous photos and videos are captured during our experiences. We retain the right to utilize these materials in marketing and social media initiatives. To opt out, please contact us via email.

• Clear wave tours maintains the authority to dismiss any member of your group engaged in illegal or potentially hazardous activities. This includes the consumption or possession of drugs before or during an activity, being under the influence of alcohol, consistently ignoring our instructions, displaying disruptive behavior, or proving challenging to manage. No refunds will be issued for individuals failing to adhere to our guidelines.